The challenges facing healthcare systems have been well known for years, but with the passage of time they are becoming more complex. Factors such as an aging population, an increasing number of chronic diseases, a lack of health personnel of all profiles, the unavailability of healthcare in certain areas, the increasing expectations of patients, i.e., of citizens in general, are making the provision of quality and efficient healthcare an increasingly daunting challenge for the health authorities. On the other hand, the optimal use of new available drugs, the latest procedures or modern medical devices, and the application of considerable up-to-date expert knowledge represent challenges for healthcare professionals that they must face in the limited time they have at their disposal for each patient.  There are many organizational and technical measures at their disposal to overcome these challenges, but the introduction and quality use of information systems is one of the measures that can lead to a quantum leap in the quality of healthcare provision, affecting almost all aspects of the process.

In its eHealth portfolio, Ericsson Nikola Tesla has a wide range of products based on international standards and integration profiles in healthcare informatics - HL7 FHIR and IHE, such as document registry and repository, person and patient register, health entities register, hospital information system and clinical decision support system. These products can be integrated into already existing information systems, but the company also offers complete solutions: such as a system for prescribing and dispensing medicines - ePrescription, a system for prescribing and approving referrals and managing discharge letters and specialist findings – eReferral, and the Electronic Healthcare Record (EHR).

Solutions based on Ericsson Nikola Tesla products enable:

HEALTHCARE PROFESSIONALS

• to have access to the comprehensive medical and administrative data of the patient at any time and from any place, wherever they were created
• to get support for clinical information management in a uniform way
• to carry out various activities in a simple way (prescribe or dispense medicine or medical aid, prescribe, obtain, or approve a referral, write a specialist opinion or discharge letter, report an infectious disease or side effects to medicines, etc.)

HEALTH ADMINISTRATION AND PUBLIC HEALTH INSTITUTIONS

• to monitor and manage the performance of the healthcare system
• to make decisions based on real data
• to define guidelines and monitor their usage
• to use data for statistical purposes
• to plan advanced solutions of the next generation based on the data already existing in the system

TO PATIENTS

• to have access to their own medical data
• to participate more actively in the processes of care or maintaining health in direct communication with the doctor or through requests for the renewal of medicine or aids, booking, requests for the issuance of various certificates, access to a subset of data from registers and personalized recommendations

THE SCIENTIFIC COMMUNITY

• to adequately use data in various research projects with the aim of improving health services.

Ericsson Nikola Tesla's solutions are at the core of the Central Information Health System of the Republic of Croatia (www.cezih.hr), on the basis of which Croatia has been among the best-rated countries in the EU for various eHealth parameters (e.g. Digital decade e-Health indicators development).